ZH
Zintle H

1 reviews | Active since Mar 2009

12 Aug 2015, 17:31

WRONGFUL DEBIT

I specifically requested my debit orders to run on the last day of the month and that should that day be on a weekend or holiday for the alternative date to be AFTER the last day of the month and NEVER before. I was debitted on the 30th of July in spite of that and because I had not made provisions for that transaction I incurred penalty fees with my bank. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. Hence the specific request to debit ONLY on the said date.<br> <br> You owe me R115 bank penalty fee. To be repaid asap.

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Replies (1)
Absa
Absa's reply01 Sept 2015, 09:07
Official
Hello ramaposa,


We have noted your concerns and we thank you for bringing this matter to our attention.

Kindly allow us an opportunity to investigate your concerns and we will supply you with feedback as soon as possible.

Regards,

The Virgin Money Team.

Best regards,