Wrongful credit bureaus listing by ABSA

I logged a complaint C-***7 on the 11th of September and haven't had any response since. This is regarding a matter that has been going on for over a year now.

A few years ago I purchased community public phones from Vodacom, with the phones came an ABSA card that used to recharge the public phones. This was not a credit card and I was never allocated any credit on it nor could I make any purchases. The sole purpose of this card was a means for me to recharge the public phones and to do this I first had to deposit money into it, then use that money to recharge the phones. If there was not money in the card then I could not recharge the phone as no credit was extended on this card.

My problem now is that I am listed on credit bureau by ABSA for late payments between February and September 2018, for this card which has been listed as a credit card, and this was NOT a credit card. I have been fighting this since last year and it was supposedly resolved and a letter would be sent to all credit bureaus for this record to be removed, but to date it is still showing.

Can this matter please be looked into URGENTLY as this is now hindering my life!!! There are things i want to do that i cannot because I have this adverse listing on my record.