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EK
Eleanor K

1 reviews | Active since Sept 2018

27 Sept 2018, 14:03

Wrong treatment and rude service

Rudest call from your ***** department.

I received a call from ‭+27 (11) ********** ‬ telling me an amount of R6100 will be deducted from my account today.

She was in such a rush to just hang up even when I told her this is beyond unprofessional and all especially since they didn’t pick it up earlier on their side.

0
Replies (4)
Absa
Absa's reply28 Sept 2018, 11:11
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply30 Sept 2018, 21:37
Official

Hi Eleanor Khoza ,

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Absa
Absa's reply30 Sept 2018, 21:37
Official

Hi Eleanor Khoza ,

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

EK
Eleanor K's update20 Dec 2018, 12:10
Reviewer Update
ABSA is really bad. After 2 months they call to just apologize. Really. Time to leave this unprofessional rude bank officially.