Wrong Transfer
I kindly request assistance with the reversal or refund of an incorrect payment made on 25 February 2026. An amount of R1 000.00 was mistakenly paid to my Virgin Money Card account, which was closed in 2021. As the account is no longer active, I request that the funds please be reversed or returned to my bank account. Kindly advise on the process and any documentation required to facilitate this refund. Thank you for your assistance.
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
26 Feb 2026, 12:24I don't need contact details, I need the money to be reverse ASAP please.
's update26 Feb 2026, 12:24
Reviewer Update
I don't need contact details, I need the money to be reverse ASAP please.
's updateReviewer Update
26 Feb 2026, 13:17 Thursday, 26 February 2026
Marvellus Chauke
Specialist Case Manager: Customer Care
Customer Value Management
T +***7
F +***8
E ***
Re: PROGRESS ON YOUR COMPLAINT – (C-***9 ) [ ref:!00D1r01GluM.!500Si0T8znC:ref ]Your telephone call from number *** on Thursday, 26 February 2026, refers.I am not impressed with the call, nor with the so-called assistance provided. In my view, no assistance was rendered.In future, please ensure that my emails are properly read and understood before contacting me telephonically.Kind regards,
Lourens Claassen
Marvellus Chauke
Specialist Case Manager: Customer Care
Customer Value Management
T +***7
F +***8
E ***
Re: PROGRESS ON YOUR COMPLAINT – (C-***9 ) [ ref:!00D1r01GluM.!500Si0T8znC:ref ]Your telephone call from number *** on Thursday, 26 February 2026, refers.I am not impressed with the call, nor with the so-called assistance provided. In my view, no assistance was rendered.In future, please ensure that my emails are properly read and understood before contacting me telephonically.Kind regards,
Lourens Claassen
's update26 Feb 2026, 13:17
Reviewer Update
Thursday, 26 February 2026
Marvellus Chauke
Specialist Case Manager: Customer Care
Customer Value Management
T +***7
F +***8
E ***
Re: PROGRESS ON YOUR COMPLAINT – (C-***9 ) [ ref:!00D1r01GluM.!500Si0T8znC:ref ]Your telephone call from number *** on Thursday, 26 February 2026, refers.I am not impressed with the call, nor with the so-called assistance provided. In my view, no assistance was rendered.In future, please ensure that my emails are properly read and understood before contacting me telephonically.Kind regards,
Lourens Claassen
Marvellus Chauke
Specialist Case Manager: Customer Care
Customer Value Management
T +***7
F +***8
E ***
Re: PROGRESS ON YOUR COMPLAINT – (C-***9 ) [ ref:!00D1r01GluM.!500Si0T8znC:ref ]Your telephone call from number *** on Thursday, 26 February 2026, refers.I am not impressed with the call, nor with the so-called assistance provided. In my view, no assistance was rendered.In future, please ensure that my emails are properly read and understood before contacting me telephonically.Kind regards,
Lourens Claassen
's updateReviewer Update
26 Feb 2026, 14:19No assistance whatsoever.
's update26 Feb 2026, 14:19
Reviewer Update
No assistance whatsoever.