GS
Gwendoline S
1 reviews | Active since Oct 2020
03 Jul 2025, 07:58
Wrong IVR and cutting calls
I called Absa enquiry department at 07:53 as their operating times are 07:00 - 19:00 however I got an automated IVR stating the same times but it further says call us during this time and the call got cut off.
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Absa's replyOfficial
03 Jul 2025, 11:08 Dear Gwendoline Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa's reply03 Jul 2025, 11:08
Official
Dear Gwendoline Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards, Group Customer Care Vanessa Crowe
Best regards,