WRONG INFORMATION - MISLEADING CLIENTS

I PHONED ABSA CUSTOMER CARE LINE ON MONDAY, REQUESTING IF I CAN USE MY CURRENT DEBIT CARD TO PURCHASE ITEMS ONLINE. I WAS INFORMED THAT I JUST HAVE TO GO TO THE BRANCH WITH MY DEBIT CARD AND ID BOOK AND THEY WILL CHANGE THE ACCOUNT ACCORDINGLY.<br> WENT TO SECUNDA MALL BRANCH THIS MORNING AND AFTER I HAVE BEEN WAITING FOR 45 MINUTES TO BE ASSISTED, TO BE TOLD THAT I CAN'T DO IT ON MY SAVINGS ACCOUNT AND HAS TO USE MY CREDIT CARD (WHICH I DONT WANT TO USE ANYMORE). HOW COME THEY HAVE DOUBLE STANDARDS ON THE INFORMATION PROVIDED TO CLIENTS. <br> IF I WANT TO OPEN A CHEQUE ACCOUNT NOW, ALL THE DEBIT ORDERS, SALARY PAYMENTS, ETC HAS TO BE CHANGED OVER TO A NEW ACCOUNT. THEY JUST PULL UP THEIR SHOULDERS AND DONT CARE AT ALL IF YOU HAVE BEEN WAITING FOR HOW LONG TO BE ASSISTED AND DONT OFFER ALTERNATIVE OPTIONS.<br> I WERE ALSO TOLD THAT IF I TRAVEL OVERSEAS ONE OF THESE DAYS, I CAN JUST CONTACT THE BANK AND TOLD THEM I WILL BE USING THE DEBIT CARD OVERSEAS - SURELY THAT ALSO WONT BE POSSIBLE AND I WOULD HAVE REST ASSURED THAT EVERYTHING HAS BEEN SORTED OUT AND EMBARK THE SHIP AND HAVE NO MONEY TO SPEND - UTTERLY DISGUSTED AND ANNOYED,.