Wrong information and alocation of payments

31/03, I went to Absa branch in Midrand to get settlement figures on ALL my accounts, in order to close all re bad service.The consultant gave me all, and had to call for the Ford Finance settlement.(This was written on a piece of paper )I paid all the accounts via transfer at FNB Midrand, and mailed pop Absa together settlement letters. Jul I got a statement from Ford finance and I went to see Hazel in Midrand branch,explained all. She saw that the payment was only allocated at the end of April(needless to say, the interest accumulated and the settlement figure expired)Hazel told me they will do internal investigations. She advice NOT TO MAKE PAYMENT as they need to sort this out first. I decided to make a payment of R2K on 05/08 and this payment was only allocated AFTER interest charged again at the end Aug. I then started fighting Absa for a new settlement letter to pay then the \Final settlement "they kept on telling me I have to wait for about 5 days.I finally received the letter on 26/10/2015 and immediately made the payment and mail pop. Today I received a new statement again there is interest & outstanding balances. """