Wrong information
<p>I phoned in on 31 Jan to find out if all my policies was paid and the person who assisted me said that both my funeral and life policy was paid. Today on 4 Feb I recieved an sms saying the following :</p> <p>ABSA Life did not receive this month's premium of R282.00 for your policy ********** 065. To avoid lapsing, please contact ABSA Life on ********** 236.</p> <p>I spend so much airtime on phoning to recieve the wrong information I do not know what to believe. This for me is terrible customer service</p>
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Absa's replyOfficial
06 Feb 2017, 10:28Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply06 Feb 2017, 10:28
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,