WRONG INFORMATION

Last year we opened an account for my 3 kids. We had all the necessary documentation that is required. January we received a call from ABSA Alberton asking for ID, Payslip and proof of residence for a child of 10, 3 and almost a year. I explained how old they are to Pieter and the branch manager. And they said they will look into it. On the 12.02.2016 i get a call again wanting the same documentation from a child. What is going on with them. So the documentation you take to bank is gone. The people that opens the account does not know what they are doing. And management does not want to take control. ABSA bank has the worst service. I see the only solution is to close my accounts with them. ABSA can take lessons now from Standard bank what service is involved.