Wrong delivery

So, after 3 days I can still not trace the delivery of my British Airways credit Card, which according to Mounties, was delivered at my office on Monday19th of October. Contrary to instructions, the card was given to anybody, not myself or the elected stand in and now nobody knows where the card is. And nobody at Mounties or British Airways are willing to assist. They keep on blaming each other. Now, I am without a card and nobody want to assist. I am really disgusted at the level of service. Who in Mounties gave them the authority to hand my credit card to anyone. Not happy at all!!!