WRONG DEBIT ORDER TAKEN !!!

<p>I have been struggling for the last 3 Months with getting trough to ABSA Vehicle and Asset Finance to change my debit order details and also get the correct email address to do so. The the collections department phones me and gives me an email address where after I forward them my bankstatement, Copy of ID and details of new bank. ABSA did not respond to the email that was sent to ********** on 09/06/2016. On 30 June 2016 they debit my account with wrong amount and I contact them to know the reason but person on the other line told me to call back after 48 Hours as they dont know the reason. Then on 06/07/2016 they call me and tell me my debit order did not go off and that you did not get my email with proof of debit order change, WHERE DID YOU THEN GET MY NEW BANK DETAILS TO DO WRONG DEBIT ORDER AMOUNT?????? </p> <p> </p> <p>They then requested that I send all the proof to same email address as previously stated now it a waiting game.</p> <p> </p> <p>ABSA NEED TO CONTACT ME AND CORRECT THIS!!!!!!</p>