Wrong Credentials

Dear Absa

I'm somewhat disappointed in the service you have provided or rather lack of it. On the 30th of August around 15:22 I requested for assistance with my platinum Cheque account due to the following error .Whenever I log into my Absa Internet Banking on my mobile phone or pc it gives me an error code saying "that my credential's have changed and that I should re- enter the correct ones. This happened after I increased my transfer limit in order to do a payment. It just never lets me in to my internet banking.

I've called both telephone and internet banking and none of the departments were able to assist me. The person I spoke to in the internet banking department told me that He cant see anything wrong from his side.I'm entering the correct account and pin number so what could the problem be? I've tried resetting my pin it also does not allow me to do so.

ASBA was even so kind to send me a reference number C -***5 just to proof that they are as *********** as their staff in solving a problem. I have made it clear to the agent when I called that I'm working abroad and cant go into an ABSA branch to have this resolved. Not only is this my 3rd email to ABSA requesting for assistance but I have spend close to 70 US dollars in calls trying to have this rectified. This is extremely frustrating when you cant access your account to do payments in South Africa which now will attract late penalty fees and affect my credit score

Should you not have this resolved in the next 24 hours I will consider moving over to a Bank (FNB) that are focused on customer service and maintaining a good relationship with their Premium clients.

I look forward to your urgent response.