SM
Sbusiso M
1 reviews | Active since Feb 2021
01 Aug 2021, 11:13
Wrong charges for Digital fees
I am being charged for downloading online banking statements that are less than 6 months via the internet banking. I was told when I switched from my fnb premier account that with absa my bank statements less than 6 months are for free digital. Now they are charging me for this ridiculous fees. I have proof that I never downloaded any bank statements over 6 months. This had been done on both my personal and business banking account. May this be resolved and I be refunded my money its wrong, bad service. I need my refund urgently otherwise I am closing this accounts
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Absa's replyOfficial
02 Aug 2021, 10:27Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply02 Aug 2021, 10:27
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,