Wrong card reported lost / lost card amount on incorrect statement

<p>Good Day,</p> <p> </p> <p>I've had a lenghtly chat with Natasha from your lost card division. not happy with the service and the supervisor who was assisting her. To my surprise when I checked the ABSA gold card statement, I noticed a replacment fee amount. I called in on the 1st June to report my WOOLWORTHS credit card lost as I could not find the card. I used the numbers from the WOOLWORTHS website and spoke to a consultant who advised that the card had been stopped and that I should go to the greenstone woolworths to collect the card.</p> <p>To my surprise it's actually the wrong card that's been stopped.</p> <p>I called Natasha asking her to rectify the above and my ABSA statement to be amended.</p> <p>I was made to listen to the recording...not sure what the objective was behind that !!!</p> <p>I'm being told that the consultant is not at fault!! I didnt specify that it was a woolworths credit card that i wished to cancel!!</p> <p>It sounds like the buck is being passed back to me!!!</p> <p>why would I use contact details from a woolworths website if I wanted to cancel an ABSA card, doesnt make sense.</p> <p>In my opinion if 2 cards pulled through on your consultant's screen, I would want to clarify which card needs to be reported lost.</p> <p>and secondly why would I say I would fetch the card from where I collected it "he also rephrased the same words" ...</p> <p>when the absa card was delivered to me. I never collected the card from the branch.</p> <p>When he checked the transactions on my ABSA CARD he would have picked up that I transferred frunds to my standard bank account on the 29th May.</p> <p> </p> <p>Your lost card division has really dealt with this in a poor and accusing manner which is really not professional.</p> <p>I ended the call by telling Natasha that I dont want to argue with her because I could not reason with her.</p> <p> </p> <p>Could someone look into this and urgently reply and rectify my statement.</p> <p> </p> <p>I also need to know if this ABSA card cab be used going forward.</p> <p> </p> <p>and as a suggestion going forward, Perhaps consultants needs to be more clear and ask more questions. I'm surely not the only client who has 2 credits cards from the same company.</p> <p>the phone options from the woolworths website dont give you options to cancel a woolworths, or absa card ...as opposed to calling the absa lost card division which is very clear and you need to press the option of which card you wish to cancel.</p> <p> </p> <p>Very appauled by the service received with this matter!! and looking forward to a positive response.</p> <p> </p>