1 reviews | Active since Oct 2011

05 Mar 2016, 17:57

WOW WOW WOW

I am a member of the Absa Rewards Programme. The offer extra services such as getting a plumber/electrician/ locksmith out if needed and they pay for the call out fee and the first hours labour. Well my geyser stopped working so I gave them a call. What amazing service I received. Within minutes I received an sms with a ref number and a call from Absa rewards informing me which plumber woud be attending to my problem. Within the next ten minutes we received a call from the plumbing company informing us who would be coming to look at our geyser. Then we also received a call from the attending plumber to make arrangements to meet someone at home. Within the hour the plumber attended to my geyser fixed the problem and all it cost me was the price of a new element and thermostat. That evening we could once again enjoy awesome hot water. THANK YOU ABSA REWARDS for amazing service

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Replies (1)
Absa
Absa's reply07 Mar 2016, 09:54
Official
Hello Abkm239,

Dear Customer

Thank you for your reply.

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers.

We value our relationship with you our customer and would like to continue building on it.

I wish to take this opportunity to thank you for the time and effort to bring this to our attention.

Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd