JL
Jaco L

1 reviews | Active since Jul 2011

11 Jun 2015, 09:51

WOW what bad service

After logging into my ABSA online banking service when trying to make an once off EMERGENCY payment the banking system informed me that I had done a sim swap and had to wait 36 hours I contacted Vodacom and this was not the case I contacted the the Call centre whereby they informed me that I had to contact the ***** division on firstly the wrong number. I then googled the ***** division and held on the line for 25 minutes whereby I hung up and contacted the call centre again they informed me there is an technical issue and they are working on it. <br> <br> As a client of Absa for 25years I'm really think its time to move banks as their service is becoming more disappointing. This is the 2nd issue in die last 6 month nad really getting fed up<br> <br>

0
Replies (1)
Absa
Absa's reply11 Jun 2015, 15:45
Official
Hello Jacol1809,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd