SJ
Stephen J

1 reviews | Active since Mar 2009

01 May 2016, 14:42

Wow, that was super service !

I don't often buy stuff online in foreign currency, but have had my eye on something for a while. Today I decided to order it online and pay with my ABSA Credit Card via PayPal. Before the "payment rejected" screen even finished loading, my phone started ringing - someone from ABSA was calling to hear if it was me trying to spend a fairly large amount on my card online. After a quick checking of credentials, I re-submitted the purchase and my package is now being shipped. Today is a public holiday, but rather than take the day off, ABSA is looking out for suspicious transactions on my card. I'm pleased and impressed. Thank you ABSA !

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Replies (1)
Absa
Absa's reply03 May 2016, 07:34
Official

Dear Customer

 

It is indeed pleasing to receive complimentary remarks from our customers.

 I wish to take this opportunity to thank you for the time and effort to bring this to our attention. 

We value our relationship with you our customer and would like to continue building on it.

 

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd