Wow - fantastic slow-actionline!

<p>lodged a missing payment with ABSA on 27/03/2017 - got transvered twice and then told to fax documents to an e-mail adress. did this. 29-03-2017 phoned again and transfered all over. 30-03-2017 send an e-mail to actionline & got reference number ********** phone ********** 141 option 3 for further queries. NUMBER BUSY and when answered option 3 does nothing! send another mail to them on 31-03-2017. got an apology from them, saying they have escalated the problem. got a mail from Bridget saying she is in the wrong department, I have to lodge the problem with ********** helloooooo what have I been doing all along? what is the purpose of ACTIONLINE or NO-actionline</p>