Worst servise by a bank ever

Have send a million emails and tried to phone the ***** department after a massive loss but they just keep on replying that they will get back to me. My friend that was in the same situation with me, that banks with fnb got assisted right away, case concluded and mony refunded weeks ago. Im still battling my **** off just to get response and assistance of any kind. **** poos servise.

Thanks absa for being there in my time of need!!!