Worst service yet again. How bad can it get????

I have been an ABSA client for 33 years. After my experience of the last 2 weeks i wish i can give you no start as 1 star is a over achievement.

1.I am in the process of buying a house and after one person saying I qualify but the next saying my qualifications is not good enough so i gave up on the process of bringing my homeloan to ABSA.

2. When going to a competitor of ABSA to do my Homeloan they picked up that i was apparently in arrears on my PLoan As it shows on the Credit bureau. I checked my statements i know i am not in arrears and went to my nearest ABSA branch asking for assistance and a confirmation letter that i can provide Absa’s competitor stating my account is not in arrears as the customer care had also found that i am not in arrears.

Just my luck the staff did not want to help me their branch manager on his mobile phone talking whatsapping as it was home time and then wanting to pass it as trying to call someone from head office wat BS. They also said that i must call the credit bureau to get their faults fixed on my name.

Where are the days of a bank taking interest in their clients and wanting to assist their Clients. When is someone taking some responsibility and being held accountable.

I would appreciate to get someone who is able to assist.