TD
Tshepang D

1 reviews | Active since Jan 2021

02 Feb 2023, 06:14

Worst Service with ABSA VAF

I’m really not happy with the service I have been getting.

All the vehicle and assets consultants are not to be trusted.

Since December I have been requesting for assistance with a debit date changed but no one is responding to my email after I provide all necessary information.

The last response was that if I change my debit date my instalment will increase.

I asked why but never got a response.

My instalment had incredibly increased in 3 months and it makes no sense to why this is happening.

I call everyday for help but with no luck.

I tried to make EFT PAYMENTS trying to avoid arrears or bad credit record but the money keeps bouncing back the whole time.

I wanted to avoid such problems as I requested for dates to change due to my new salary date which is the last day of every month.

If this is not put to your attention, I would like to cancel this vehicle finance because I can’t live with stress and also need to know why is my instalment changing every month.

0
Replies (3)
Absa
Absa's reply02 Feb 2023, 12:09
Official
Dear Tshepang Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8 Kind regards,Vanessa CroweGroup Customer Care
TD
Tshepang D's update02 Feb 2023, 13:03
Reviewer Update
Thank you for your reply.

Looking forward for assistance.
Absa
Absa's reply02 Feb 2023, 13:16
Official
 Dear Tshepang It is a Pleasure Kind regards,Vanessa CroweGroup Customer Care