DB
Dirk B

1 reviews | Active since Jul 2011

08 Apr 2015, 10:55

Worst Service Possible

This is probably the worst service I received from a bank in 7 years banking with you guys.<br> <br> No staff at your branch? Only 2 Cashiers? <br> No management getting involved to help customers or anyone assisting people in the lines to go to the correct tills for assistance or explaining the situation at the branch for shortage of staff calming the customers for the long wait. <br> Your bulk section closed. <br> Elderly / Disabled people got to wait in the same line for more than an hour without seating. (This was witnessed by myself after waiting for 2 hours in the line to get change for my business and one person waiting in the line went to fetch a chair for an elderly lady, Not ABSA staff helping its customers (Shocking)<br> Parking area with no security or enough space for its customers. <br> <br> I dont want to hear any excuses or even an apology, I will make it my life mission now to change every single Absa customer over to FNB, starting with my family and friends.<br> <br> This experience made me change my mind of doing business with you. <br> I went to change my personal and business accounts over to FNB yesterday and you can go learn something from their Bluff branch. Quick effective friendly service. <br> <br> Cheers

0
Replies (1)
Absa
Absa's reply08 Apr 2015, 13:48
Official
Hello Chris0909,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,