worst service of my life

worst service of my life and thanks to Marikie Brunnel for that, I called to close my credit card this lady was not polite, was not patient, sounded irritated and not interested, gave me no information, first she told me the call is being transferred to another department, I was put on hold for 4 mins, then she just resume and said the credit card has been closed, no apologies, not explanation, I asked her about the positive balance, she didn't answer and just requested my account, that's when I lost it. she had the nerve to ask me why I am closing the account after such a poor service and I have been with absa for past 4 years. I will remember absa for this.