RR
Ridwaan R

1 reviews | Active since Sept 2013

20 Nov 2015, 12:57

Worst service & incompetence

New account opened by me. Card lost by Absa, never received new card- yet charged twice on the 12/10 and 14/11 for a replacement (this is new account why should I be paying for replcementa card.) Branch manager and assistant manager is ***********,lazy and do not return calls. New account blocked. Checked told it was not. Made payment, returned more than once and after many checks found that there was a block that no one at branch or head office could tell me about after many enquiries. Charged R16 for a presentation enquiry. What the **** for? What is a presentation enquiry see how absa ****** you without telling you. Lost credit card application. Then told found but due to no response application closed - never received sms/email or call. Absa messed up on car finance, approved then rejected due to there complete lack of service and noteven knowing what the **** they are doing. No problem Bmw was able to sort. - End bye bye ABSA enough is enough, you daylight ******, stupid ***********, lack of service pain in the ***. Hope that other people will seriously think twice about Absa - motto should change to how can we inconvenience you.( More to this complaint not enough space)Hi FNB

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Replies (1)
Absa
Absa's reply20 Nov 2015, 14:55
Official
Hello Shadowstorm,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd