ZM
Zishoyo M
1 reviews | Active since Jul 2019
06 Mar 2026, 08:41
Worst service in the bankung sector
Oh Absa my dear thank you for the bad experience, I have this case no C-***7 honestly am lost of words but am honestly moving my salary from Absa as from this month I cannot be having such a headache with my bank. I am honestly done, you do not respond to emails, when I call am told lies that matter is escalated and when I call again I get different feedback.
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Replies (3)
Absa's replyOfficial
06 Mar 2026, 11:41Dear Zishoyo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareVanessa Crowe
Absa's reply06 Mar 2026, 11:41
Official
Dear Zishoyo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareVanessa Crowe
ZM
Zishoyo M's updateReviewer Update
06 Mar 2026, 18:04Dear Absa
Thank you for the experience, please know I am a client who never comes back. I would like to confirm as from today I have moved my salary to a bank that I beleive will be reliable and respond to customer emails and not only on hello peter complains. Clearly the company has no sense of urgency I had this query from the 3rd of and am being told I told I will only get response on the 11th how does that make sense that is more than 7working days and your printed turn around time says 2 business days but am already on day 4. I will make sure I close all my accounts with you and cancel all the further products I was intrested in doing with Absa. Thank you for the inconvience and time wasting and for lies as the agent I spoke to on the 5th of March promised me my funds should be in my account by close of business day which never happened....
Kind regards
The client who plans never to return
Thank you for the experience, please know I am a client who never comes back. I would like to confirm as from today I have moved my salary to a bank that I beleive will be reliable and respond to customer emails and not only on hello peter complains. Clearly the company has no sense of urgency I had this query from the 3rd of and am being told I told I will only get response on the 11th how does that make sense that is more than 7working days and your printed turn around time says 2 business days but am already on day 4. I will make sure I close all my accounts with you and cancel all the further products I was intrested in doing with Absa. Thank you for the inconvience and time wasting and for lies as the agent I spoke to on the 5th of March promised me my funds should be in my account by close of business day which never happened....
Kind regards
The client who plans never to return
ZM
Zishoyo M's update06 Mar 2026, 18:04
Reviewer Update
Dear Absa
Thank you for the experience, please know I am a client who never comes back. I would like to confirm as from today I have moved my salary to a bank that I beleive will be reliable and respond to customer emails and not only on hello peter complains. Clearly the company has no sense of urgency I had this query from the 3rd of and am being told I told I will only get response on the 11th how does that make sense that is more than 7working days and your printed turn around time says 2 business days but am already on day 4. I will make sure I close all my accounts with you and cancel all the further products I was intrested in doing with Absa. Thank you for the inconvience and time wasting and for lies as the agent I spoke to on the 5th of March promised me my funds should be in my account by close of business day which never happened....
Kind regards
The client who plans never to return
Thank you for the experience, please know I am a client who never comes back. I would like to confirm as from today I have moved my salary to a bank that I beleive will be reliable and respond to customer emails and not only on hello peter complains. Clearly the company has no sense of urgency I had this query from the 3rd of and am being told I told I will only get response on the 11th how does that make sense that is more than 7working days and your printed turn around time says 2 business days but am already on day 4. I will make sure I close all my accounts with you and cancel all the further products I was intrested in doing with Absa. Thank you for the inconvience and time wasting and for lies as the agent I spoke to on the 5th of March promised me my funds should be in my account by close of business day which never happened....
Kind regards
The client who plans never to return
Absa's replyOfficial
09 Mar 2026, 08:20Dear Zishoyo Regarding complaint is C-***6, we sincerely apologise for the delay and service failure. I am liaising with the debit order team and will escalate for urgent feedback Kind regards,Group Customer CareVanessa Crowe
Absa's reply09 Mar 2026, 08:20
Official
Dear Zishoyo Regarding complaint is C-***6, we sincerely apologise for the delay and service failure. I am liaising with the debit order team and will escalate for urgent feedback Kind regards,Group Customer CareVanessa Crowe