Worst service in financial services industry

I am a full time employee at a financial services company that app**** for a student loan at Absa due to their low interest rates being offered for student loans. On 08 Jan 2017: I took my acceptance letter as well as proof of income, address etc. to the Absa branch at the Grove to find out how much the interest and repayment would be if I were to get a student loan through them. The receptionist/ front desk lady advised I need a quotation of some sort or ideally a proof of registration so they could have proof of how much the fees would be to process the application. I explained that the college was only able to give a quotation for my module fees at this stage and she advised it would suffice - so I drove home and cam back with the quote and was told to wait for a consultant which I did for 2.5 hours. I saw the consultant Anthoinette Coetzer and she processed all my docs for pre-approval which I got. She then advised they need a proof of registration in order to finalize the application and I explained that on the college portal it required me to upload a proof of payment if I want to register and she proceeded to just repeat that they cannot assist me without the proof of registration. so I took the pre-approval documentation an left to try find another solution.

09 Jan 2018 I waited and hour and 40 minutes to show Anthoinette the snap shots of the online portal I took to show her how the registration works - in the hope that she would be able to come up with a workable solution for me. I was told once again that she cannot assist me and i then asked for the branch manager who was not in at the time. She proceeded to call his stand in and speak about me as if I was not sitting in front of her, and disrespectfully telling him that I don;t want to accept their procedures. she then put down the phone and advised me to have a seat and he will see me when he can. It was my birthday so of course I was not willing to spend the rest of a day I had put annual leave in for at a bank with *********** staff so I left.

10 Jan 2018 I called my college to explain the situation and ask if there was any way they could please assist with the documents Anthoinette was so adamantly insisting on. They then sent me an Application for registration form which had all my details on it along with the list of modules I want to register as well as their pricing.

13 Jan 2018 - 08:30 I decided to start fresh and went to the Brooklyn branch where I also waited a further hour to see the right person after getting there at 8:30 and waiting for the doors to open at 9am. You can imagine my frustration with Absa at this point. The consultant I spoke to advised that the application would first need to be closed at the Grove for Brooklyn branch to re-apply for me and also said that I ran the risk of not getting the student loan amount approved as each application goes to the credit bureau and my chances of getting approved may be affected with multiple checks/applications. He however did assure me 100% that the documents I had were perfect and sufficient for me to finish the process.... 13 Jan 2018 - 12:00 To my disappointment, this was not the case - I drove all the way back to the Grove and requested that the walk in consultant please give Anthoinette my documents (the ones Brooklyn was willing to take). I then left my contact number fr her to contact me as she was still busy with a client and I was told there was no need for me to wait as she would contact me with feedback regarding the documents. Here is the response I received vie email at 14:47 On Saturday: Good day Miss Compaan I tried to call you regarding the documents you left with my colleague . They informed me that you wish to extend the loan to 36 months. The only problem is that I will still need the registration letter in order to finalise the application , the form you provided is an application for registration . If you are unable to get a registration letter we can do an application for a normal personal loan as I said before unfortunately for a student loan we need the registration letter.

************************* Why on earth would I apply for a personal loan at triple the interest rate when I qualify for a student loan with a much lower interest rate??? I have responded to the above mail yesterday and am yet to receive a response. I am so disgusted with how I have been treated at Absa Grove. As with any tertiary institution there are payment deadlines which need to be met in order to receive your material on time and my deadline is fast approaching thanks to Absa's unreasonable and unfair expectations.