GJ
Gerhard J
1 reviews | Active since May 2019
01 Mar 2021, 09:49
Worst service in 22 Years
I had a personal issue so I was forced to apply for a loan. I app**** for a loan with absa (my bank for 22 years) on the 24 feb 2021. On the 26 feb i phoned them with all my references and asked what is going on. So they put me on high priority. Now this morning 1march I received a email saying they are still waiting for my documents, but they gave me a references numer the 24 feb and put me on High priority the 26feb. But suddenly on the 1 march they are still waiting for me? Bull!!! After 5 days I still did not received a yes or no and due to the bad service all my debit orders bounced so there is no change to get a yes somewhere due to Absa bad service.
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Replies (3)0
Replies (3)
Absa's replyOfficial
01 Mar 2021, 11:09 Dear Gerhard Fourie Jnr Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care
Absa's reply01 Mar 2021, 11:09
Official
Dear Gerhard Fourie Jnr Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care
GJ
Gerhard J's updateReviewer Update
02 Mar 2021, 14:19This issue is still not resolved. Now the loan was approved I can see the loan account on my internet banking but I have not received any money yet. Everytime I haved phoned I either get cut off or I am at the wrong department and then get cut off.
GJ
Gerhard J's update02 Mar 2021, 14:19
Reviewer Update
This issue is still not resolved. Now the loan was approved I can see the loan account on my internet banking but I have not received any money yet. Everytime I haved phoned I either get cut off or I am at the wrong department and then get cut off.
Absa's replyOfficial
02 Mar 2021, 15:08 Dear Gerhard Fourie Jnr Thank you for your posting.
Our office is still busy with the investigation and will provide you with feedback once our investigation is concluded.
Kind regards, Rezona Louw Group Customer Care
Our office is still busy with the investigation and will provide you with feedback once our investigation is concluded.
Kind regards, Rezona Louw Group Customer Care
Absa's reply02 Mar 2021, 15:08
Official
Dear Gerhard Fourie Jnr Thank you for your posting.
Our office is still busy with the investigation and will provide you with feedback once our investigation is concluded.
Kind regards, Rezona Louw Group Customer Care
Our office is still busy with the investigation and will provide you with feedback once our investigation is concluded.
Kind regards, Rezona Louw Group Customer Care