Worst service I have ever experienced

I simply need to change my address and my surname, as I recently got married. The 1st visit i waited over an hour in the line, simply because there are only 2 ladies working at Information. I was assisted by a lady Mando, that had explained to me my husband needs to come into the bank with me. My 2nd visit I once more stood over an hour in the line and was helped by another lady and she had explained to me I could simply fill out a form and have my husband sign this form, however I have to bring along; proof of address, my Id, husbands id, and the signed form. Today I showed up at the bank with all my documentation, waited a hour and a half in a line of max 5 people waiting to be helped and there is only again 2 ladies. I waited a hour and a half just to find out that they had failed to proper instruction. My first question is: Why the hell is there only 2 people working on a daily basis and clients like myself have to wait over an hour to get helped. Second question: Why did the 1st lady Mando not explain things to me properly from the begging. IL tell you why because she is lazy that is why, this is bull i am considering cancelling my account with Absa,Bad service.