Worst service - going on for some time now

I've reached the last straw with ABSA. I called general enquiries to find out why I need to go into a bank to renew my debit card when my credit card gets delivered. The consultant didn't pay attention and referred to me to the credit card division. I repeated my query and then she said they don't deliver. I asked why, if the credit card division can do it. She was silent so I asked for a supervisor and I had to hold 8 minutes for her. Is this the service I pay for? The supervisor says you just don't deliver it. Are you the only bank that makes clients go into a bank? I have an account with ABSA. If each division operates differently, it shouldn't be my problem! I've have already been vetted by FNB and they call me all the time to take up their offer which I will do if you make me go into the bank for my new debit card. You guys also give me grief when I try to redeem my daughter's vouchers with her MegaU account. This is the worst service I have dealt with in a long time. I expect someone to phone me and come up with a solution - remember, I'm paying! And another bank with FREE rewards wants me!