Worst service from the ABSA Home loans department!!

Worst service from the insurance department from Absa.

I app**** for a home loan with Absa and I was given approval. Upon that I had to attend a borrower’s education training which is compulsory and I did. From there on, my attorneys advised that I needed to take a life policy with Absa. Called in over 7 times to do this and no one seems to be able to. They’ve asked me all the questions that they said they needed for the policy but up until today nothing has come out of it. Now, the whole process with my attorneys has been put on hold because of this. All that the consultants keep telling me is that their Managers are escalating the matter. I need this resolved ASAP