worst service from credit card onlin application

I app**** for a credit card online on 29th October, it been a nightmare to deal with ABSA call center, the credit card was approved when I had done the application online and all I had to do was send my document in, which I had done, when I called in they could not find it so eventually I ended up sending it like to 3 different people and after 1 week they confirmed it there, than some one at the processing department put the incorrect ell number , however fail to contact me for a week on FICA outstanding, eventually after two week of calling absa they refer me to the bank to get FICA done, which I had to go in and took like a hour at the bank, the bank than agreed that it was too long for the card and decided to try to cancel the application which they failed to do as the call center said it at final stages which was on the 9th November, eventually on Tuesday I called in 12th than they said it under FICA and I need to wait 72 hours, Thursday afternoon I get a SMS FICA done, and now it 18th and the application is under processing again no one in the call center can let me know when It be done or how long it will take. this is most appalling service to date ever received from a bank. neither can cancel the application or find out what going on. wish absa would improve their services.