Worst service from ABSA Homeloans and ABSA Home owners insurance departments

I have been paying the bond and homeinsurance since my husband left us in Sept 2019. During 2024 I asked for a settlement amount and I paid it. I continued to pay the home insurance to the same account, because I wasn't informed otherwise. Suddenly I couldn't pay it into that account. Back and forth between me and ABSA. In Jan 2025 I was informed I paid the home insurance into the bond account. When I tried to get ABSA to pay me back the 4 insurance payments I was told by agent 1: the bond was closed on 2020-10-03 and by agent 2: the bond account was handed over to their legal department in Jan 2025. I tried phoning the legal department but don't get an answer from them. So if the bond was closed in 2020, where did al my payments go after that? If it was handed over to the legal department, why was it handed over as I got a settlement amount last year and I paid it? The settlement amount included the homeowners insurance for the rest of 2024. Why wasn't I informed of this when I paid it and where is the 4 insurance installments I paid after that?