Worst service from ABSA

I have been banking with ABSA for many years and recently experiencing the absolute worst service ever!!! On the 2017/06/14 i took out a personal with ABSA at the eastlands branch in Boksburg. The installment was R2373.21 and for years everything has been running smoothly until i app**** for payment relief in April due to COVID. I app**** online for April, May and June. I then received an sms asking for approval to which i rep**** yes and received a confirmation sms. One of the frustrating parts was for all those three months i was still debited and physically had to go in every month to an ABSA branch to do a reversal. Once again every month i was promised it wouldn't happen again. In the middle of July i receive a call from an ABSA agent stating that my relief has come to an end and that my debit order will resume as normal at the end of July which i agreed and was happy with. The end of July came and once again i was double debited, i called the collections department and they said this account has a problem and needs to be resolved. They reversed the one installment and i assumed it would be resolved, that clearly didn't happen. The end of August ABSA took two amounts one was R6813,84 and R4644,18 for some reason they have no explanation as usual. I phoned in which took more than 30 minutes to answer and said please reverse the amount owing to me and keep my usual installment which i need to pay for. Once again a service agent promised it would be resolved. Once again money was reversed and promised the account with be rectified. I called a few days ago before i received my salary to make sure this problem was not going to happen again. Today is the 26 of September a debit order just came off of the amount of R7166,69. This is so frustrating that for months this problem has been persisting and that all the agents i speak to have not resolved my issue. Every month i need to go in and solve this issue which really isn't being resolved. While all is is happening im receiving phone calls from your collections company MB saying my account is in arrears!!!! This is something so simple to resolve!!! ABSA is a banking service but clearly not making there customers a priority. Really considering changing banks purely because of this issue which has being persisting for months!!! Appalling service from ABSA