Worst Service from ABSA Deceased Estate.

Absolutely the Worst service received ever from the deceased estate department. Documents were submitted 2 months ago, several emails have been sent, daily calls have been made, and the case has been escalated numerous times. So many excuses! But absolutely no feedback from ABSA. I have left messages for the manager Enoch Masako to call me, however, he is never available, always in meetings and he never returns any calls.