PB
Piet B
1 reviews | Active since Nov 2019
29 Nov 2019, 19:44
Worst service for handling deceased estates.
My brother passed away in July 2017. ABSA ESTATE division is handling the estate. Today at the end of November 2019 the estate is not settled. I called the complaints department to folow protocol. The person I spome to said she would call me back without giving me her name or a reference, needless to say, I never got a call back. I also have attorneys on the case with little to no progress. Perhaps I should lodge a complaint with the Master directly. Sad day. For sure my estate will not go to ABSA.
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Absa's replyOfficial
02 Dec 2019, 10:41Dear Piet Beukes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply02 Dec 2019, 10:41
Official
Dear Piet Beukes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care