Worst service ever received for opening new Premier bank account

I recently app**** to open a Premium bank account at Ansa. After being with my current bank for over 25yrs, i was persuaded to apply at Absa. This was the worst experience I ever had. First;y, i had to contact them on a few occassions to find out whether my account has been approved. Then eventually i was contacted & asked to send all documentation which i did. only to be told that additional documents were required - which i sent. Then more documents...what is this? If you do not want our business, then just say so!!!!!