EM
Erna M

1 reviews | Active since May 2018

05 May 2018, 10:56

Worst service ever received

I transferred by accident R60000.00 from my absa credit card to the wrong beneficiary, i contacted absa within 30 minutes from when i have done the transfer, absa told me that i must send a email to ********** which i did, absa only got back to me the next morning stating that they can only once the fnb beneifciary fives his permission that the money will be transferred back to my credit card and if fnb's beneficiary did not use the funds and this can take up to 3 weeks. i really think this is not fair and pathetic from absa that they cant assisst due to a human error which all of us makes. fnb beneficiary tsays in germany, what does one do???

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Replies (1)
Absa
Absa's reply07 May 2018, 14:14
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,