WORST SERVICE EVER (NOT) PROVIDED TO NEW CLIENTS

We are new clients at ABSA bank, and sadly I have had to email them more than once with a query I have on my home loan account. No one is getting back to me. When I call, I am usually put on hold for 20 minutes at a time or more without any answer. Yet you would obviously like to take your debit order at month end, YET NO ONE IS WILLING TO ASSIST A NEW CUSTOMER???????? Really ****ty service towards new clients, I am honestly ALREADY thinking of moving my home loan to another bank because of your **** service!!!!!!!!!!!!!!!!!!!!!!!!!!!