JK
Jaco K

1 reviews | Active since Jun 2016

11 Jun 2016, 13:36

Worst Service ever from ABSA - Ref No ***

<p> ABSA advertise when you login on electronic bank srrvices that you can apply for an overdraft, etc. Apparently this is a very fast and efficient service. Needless to say nothing fast or efficient!!! App**** on the 3rd of June 2016. Accepted quote. Uploaded documents required on the 4th of June 2016. Phoned on the 8th of June 2016 because nothing was activated yet and nobody phoned or asked for additional documents. Were told that I had to resend documents to a new email. Send the documents on the 9th of June 2016. Phoned on the 10th of June 2016 - were informed that they have received the documents, and that they are busy processing it and that they would call back. Phoned again today twice - both times they informed me that they are busy processing and will phone back later today. Needless to say nobody has called - and nobody will probably call today as they are closed now. Now we have to wait till Monday and then I am sure we will be told the same story again. Nothing fast and easy on this online application. Very disappointed in this bad service!!!</p>

0
Replies (1)
Absa
Absa's reply13 Jun 2016, 12:08
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd