Worst Service EVER!!

i Logged a complaint in March 2020,No response ...i then received moneys paid into that account and contacted Absa again..Nobody could help me.After calling the Absa Branch in Nelspruit i went to the branch after being told on the phone that i should bring proof of payments made to the account with me. I did all of this stood outside for and hour,just to be told they cant help me i must phone. I phoned and mailed again after being told by the gentleman at the bank that my account was with debtreview. Debtreview at Absa responded, your case has been closed, account not under debtreview,i still dont have a clue what happened to my money.