Worst Service Ever

We are an xmas ladies club, invested our monies from the beginning of the year. We have been saving with absa centurion Branch for more than 10yrs. This year we submitted all our documents due to the fact that we were replacing some signatories. Our funds were due to be withdrawn on the 19 Nov 2021. When we went to the branch on the 20 Nov 2021 to withdraw the money we were referred to the banker by the name of Ansie whom apparently is working on our account whom we gave all the documents. Long & short till today we have not received money and the other ladies are on our case cause this money was saved to buy on Black Friday sale.