Worst Service Ever

I am absolutely disgusted by the service I received from the Absa credit card division and also the complaints department. Firstly my application for credit limit was handled so poorly and unprofessionally, I raised my concerns and dissatisfaction to *** and oh boy the worst or lack of service. My complaint reference number is C-***3 which was assigned to Stanton Van Der Merwe Case Administrator who never bothered to make contact. I escalated again and got the following feedback: Thank you for bringing this matter to our attention; we apologise for any inconvenience that was caused.

We have escalated your complaint to higher manager for feedback to one of our case managers for assistance. Your complaint reference number is C-***3.

It could take 48 hours to resolve your complaint; if you require any other assistance, please email us at *** Regards Zimkita Cewana and guess what the higher manager has also not made contact. I guess this is how Absa treat their clients by just sending generic emails and no even bother to call your clients however you are quick to send sms reminders for debit orders.

I have been with Absa for years now and judging by this experience I cant wait to be done with you guys. I am absolutely disgusted your lack of service and would like to also note that in future please do not contact me for anything.