Worst service ever and a bunch on *******!!!

I am sharing this message to the public, i want everyone to see the pathetic and terrible service I received from Absa. I have opted for a payment relief on my absa loan a few months ago. It was approved but i still made payments. They extended my term with 3 months, i saw the mistake and called them back immediately after a few emails they were aware of the error and rectify it with immediate effect and refunded the premiums that was debited. Now i received calls and sms from their legal department saying that i am in arrears and wil be handed over. I spoke to their legal firm on 2 occasions informing them with absa's incompetence. Again they apologized and said the issue will be resloved. And guess what my account was debited by RCCS Bos J (R1808. 00) This is very poor business practise and very pathetic service. I want an email from Daniel Mminele their new appointed Ceo to explain what is the procedure going forward. You guys are selling lies to your client's. How do l you completely loose the ball on this minor issue. From the beginning it was error on error. You are a well known brand but still making rookie mistakes is absa loosing his grip on his client's????? I WANT TO WARN THE PUBLIC YOU NEED TO REQUEST YOUR CONTRACTS AND MAKE SURE THERE IS NO FOUL PLAY. I Will also lodge an complaint with the Ombusman and all relevant parties. I will also make sure the public will be well informed newspapers and radio... THIS IS ********, HOW MANY CLIENT'S DO NOT READ THROUGH THEIR CONTRACTS.