WORST SERVICE EVER - ABSA BANK - KLIPFONTEIN - WITBANK

On the 13th June 2022, we visited the ABSA BANK, Klipfontein Witbank. The problem that i have was to do a ":Power of Attorney" to my name if something happens to her. She is a Loyal client for the last 40 years.

When we arrived the staff were very unfriendly and not very helpful. When i asked her what we want to do, she said we need proof of Residence for my mom. I said have a copy in the car, but it will take me 5 - 10 min cause my car were parked outside the shopping center. When I arrived back at the bank, they said they need a proof of Residence from me.... I need to go to my bank and get a letter of confirmation of my address or Bank Statement. Now we are already 15 - 20 min busy with the lady at Client Service... after 30 minutes, her Supervisor came to help her, cause she didn't know what tp do. Then the supervisor also had a problem and tried to help us within the next 15 min. then eventually they said they need my moms ID and my ID, i said my ID is in my car, but I have my Drivers license with me, they rep****, no its not going to work.... now we are already an hour in the bank, and still not helped.... I want to beg ABSA Headoffice to close this branch, cause not one of the staff know how to help a person, seems to me that they didnt have training at all to work at ABSA bank. That is the same reason why i left ABSA bank a few years ago. I will make plan to close this account and where people are willing to help you. Just before we went to ABSA bank, we went to NEDBANK, with less documents, we were helped with a smile, and in 10 min, we were out the bank. You guys can go and learn from other banks