Worst service ever!!

I have never experiences such *********** service. for a whole of October I have been trying to get access to my Flexi save. I have called plenty of times here are some of my case references: ref C-***6 ref C-***9 ref C-***6 refC-***2 ref C-***2 refC-***0 ref C-***6 till today I'm sent from pillar to post. I need a hold removed on my account because I am not under debt review, my account is not in arrears. when I call some say I am, other say I am not which is confusing. I am not under debt review, I got that confirmation from transunion as well as an email from one of the consultant in your bank so why can I not get access to my Flexi save. If you do not want to give me my money, I will need you to pay it to my bond balance and I move my home loan to another bank because I am tired of wasting my airtime calling your bank.