SN
Sureen N

1 reviews | Active since Jun 2012

16 Sept 2021, 08:10

Worst service ever

ABSA Bank Hartbee****rt is the worst Bank I have every dealt with and I am busy closing all my accounts that I can for now and will switch the rest as it becomes possible. I wanted to open an ABSA Business Account, linked to an savings & Investment account and tried for 3 days and out of total frustration then went to FNB Hartbee****rt whom invited me in and helped me immediately. I walked into ABSA Bank Hartbee****rt on Monday 6th September, stood in the row for 20min which I accepted, I then asked the consultant that I want to open an ABSA Business account, he then said he had to call someone. A person by the name of Owen, came to talk to me, I explained that I wanted to open a Business Account, he rep**** that he is very very busy and can only help me on Thursday afternoon or Friday. I explained that it was very urgent, he said he has to many applications and can't assist. I then asked if I would be able to open the business account on-line which he then said, yes, I can. I then went home to try and open the account but to my utter frustration found out it was not possible as it referred me back to the branch. I then phoned to speak to him and after 3 x's, I got hold of him which he again said he is too busy for me. I then out of frustration phoned ABSA Brits, spoke to a lady which gave me there consultant's details. His name was David. I called him, he did not answer but called me back later that day. I explained that I urgently need to open a business bank account, he then called Owen at ABSA Hartbee****rt and just referred me back to Owen. I then tried again but it was the same result, he is too busy for me. I then got hold of the Branch Manager, his name is also David Monene. I called him on his cellular number and explained my desperation to open an account, but instead of assisting me to open the account he then put me on hold, got Owen on the line, which then open the door for Owen to lie to his manager to say I said I want to open my account on-line. I then out of total frustration said to David Monene that this is the worst service and worst Bank ever and I want to re-iterate that fact...ABSA Bank, Owen, you are too busy for your clients, hence I want to let the South Africa know that you are more important than your clients and totally forgot that it is the clients that pays your salary. Owen you do not belong in a client liaison position, you have no interpersonal skills. David Monene, your clients needs comes before a dispute resolution, that is an after the clients needs has been taken care of. Hence, this review reflects badly on you as a manager who places people in positions without the necessary skills. Terrible service from ABSA Bank Hartbee****rt. I am busy switching all my accounts and will never ever refer anyone to ABSA especially Hartbee****rt branch. Note, your people is your business skill reflection ..

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Replies (1)
Absa
Absa's reply16 Sept 2021, 09:30
Official
Dear Sureen Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.   Kind regards, Daphne Le Grange Group Customer Care