RA
Rita A
1 reviews | Active since Aug 2013
21 Feb 2023, 11:36
Worst service ever!!
Stay far away from ABSA wills division!! Or it will haunt you for the rest of your life.
My father cancelled his will with ABSA and for 5 years afterwards the "safe keeping" charges still came of his account. Every year we filled and e-mailed another cancellation form - with no results! I cancelled my will with ABSA more that 20 years ago. I recently opened a savings account and guess what? R115 was deducted beginning of Feb 2023 for "safe keeping" of my will.
Trying to get hold of them on the toll free number takes on average 45 minutes of listening to voice recordings and terrible music.
This is *****, ABSA bank!!!
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Absa's replyOfficial
21 Feb 2023, 12:31Dear Rita Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email/ telephone. The reference number for your complaint is C-***8. RegardsPravesh BejayAbsa Bank Group Customer Care
Absa's reply21 Feb 2023, 12:31
Official
Dear Rita Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email/ telephone. The reference number for your complaint is C-***8. RegardsPravesh BejayAbsa Bank Group Customer Care