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Suzette S

1 reviews | Active since Apr 2021

21 May 2024, 21:55

Worst service ever!

Have had the most terrible experience with ABSA Home Loans. There is no care or assistance for customers. Emails are ignored and no communication is forthcoming. Absolutely, worst service ever! Why have a legal department that cannot be reached - emails are returned because the mail box is full!!! Case workers are dishonest and misrepresent the clients.

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Replies (3)
Absa
Absa's reply22 May 2024, 09:29
Official
Dear Suzette Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
SS
Suzette S's update24 May 2024, 04:42
Reviewer Update
It is difficult to resolve anything when trying to correspond and this is the response I get.

Mailbox full!!!!

This means I have no way of presenting my evidence.

Processes should be upheld and simple email communication a necessity, not just one-way communication.
Absa
Absa's reply24 May 2024, 09:04
Official
Dear Suzette Regarding complaint C-***7.

The above is noted. Kind regards,Vanessa CroweGroup Customer Care