WORST SERVICE EVER

The absolute worst service ever!!! If I could rate them 0 stars, I would. I have been trying to update my debit order account details for one of my debits from the beginning of June. It takes forever to get a response from them. When I do get a response, it isn't of much help. When I tried the call center, someone picks up, I can hear them talking in the background and then cuts the call, TWICE. The branch is none the better. I went to the Sanridge branch in Midrand to close my account (because with ABSA you have to go into the branch for every little thing). When I get to the first teller, she tells me that my account is R143 in arrears and I have to pay it before closing my account. I asked what the amount was for and she couldn't tell me. I told her fine, I'll pay it and then she tells me that I need to pay cash, the don't swipe (all the while with an attitude, like she's doing me a favor) . A BANK that doesn't swipe. I get the cash and go to another teller (who is at least friendlier) and I ask her as well what the R143 is for and she also can't tell me and says that I must go to customer services. After I close my account, I go to customer services to ask what the R143 is for and he says he wont be able to check because the account is already closed. I asked him to check to be sure. The details did come up and the amounts charged are for an ADMIN and MANAGEMENT fee that I had to apparently pay to close my account. I had to PAY to close my account. Best money I spent and glad my account is finally closed. I only get a response today regarding changing my debit order and I am told that the details have been updated, but they can only start debiting my account from August and I have to make a manual payment for this month even though they were in the wrong!