Worst service ever

Me and my wide have to increase our life cover policies at Absa as a requirenent to apply for a futher amount on our bond. We have battle with Absa Life for more than a week, calling them every single day to get updates. Seems the People working there is not very capable because you never get the same answer. Today we received our quotes, we signed them and sent them back to Absa Life with a request that this should be handled as a matter of urgency. When I called Just now to hear if they received the quotes and how long it Will take to provide us with notary letters and policy documents which is what we need in order to go forward with the bond, we were informed that it Will take now 10 working days. We cant wait that long we all ready wasted so much time for the quotes. When I asked to speak to a supervisor, i held on for more than 5 minutes and than got cut off. Do they even want me and my wife's business?